Re : SuperPro driver not loading on Windows 10
The cause of this problem appears to be that the signature for the latest SuperPro driver expired on April 7, 2017. Our customer has Device Guard enabled in their Windows 10 group policy and Device...
View ArticleRe : SuperPro driver not loading on Windows 10
Hi Terry,Hope you are doing good.Thanks for the details. You can reach out to support (technical.support@gemalto.com or crmprod@gemalto.com) for any further queries.Thanks,Heena
View ArticleRe : SuperPro driver not loading on Windows 10
Dear Customers, Our current “Sentinel System Driver 7.5.9” and “Sentinel Protection Installer 7.6.8” do not support Windows 10 Professional with “Device Guard” enabled and Windows 2016 Server with...
View ArticleDrvInstLauncher silent install
It is possible to use DrvInstLauncher.exe as a silent install?Currently strange dos windows pops-ip during installation when calling DrvInstLauncher.exe -c installALL.Any suggestions?-cpede
View ArticleRe : DrvInstLauncher silent install
Hi,Thanks for your query !Please refer to the section 'Method 2 - Quiet Installation' of attached Sentinel Protection Installer Help file to run the installation without any noticeable user...
View ArticleRe : SuperPro driver not loading on Windows 10
Our client reports that the Sentinel System Driver 7.6.9 has fixed the problem using a SuperPro key with Windows 10 Device Guard enabled. Thanks to the Gemalto engineering team for meeting their...
View ArticleRe : SuperPro driver not loading on Windows 10
Hi Terry,Good to know that everything is working fine now.It has been our pleasure to serve our customers as we truly value our relationship. And not to forget your cooperation has helped us to achieve...
View ArticleRNBOsproGetVersion()
In my code I am calling status = RNBOsproGetVersion(ApiPacket,&a,&b,&c,&d);and status has always come back as 0 meaning the drivers are installed.However when I download and install...
View ArticleRe : RNBOsproGetVersion()
NB: We are getting this error on Windows 1803, and assumed it was related to 1803 (does not occur for earlier win 10s), similar good - bad pattern.=> IF (and a big if) this is related, does your...
View ArticleRe : RNBOsproGetVersion()
Hi Luke Johnston,Thanks for reaching out to Gemalto.I hope you may be aware that the Sentinel Protection Installer 7.6.9 Package contains Sentinel System Driver 7.6.0As part of testing, could you...
View ArticleRe : RNBOsproGetVersion()
Hi Gregory,Thanks for your participation.I assume that you have already reported this issue to us. If not, please get in touch with us over our Customer Support Portal (...
View ArticleRe : RNBOsproGetVersion()
Gaurav -- Thank you for your reply. Installing the Parallel Driver seemed to fix it on our Windows 7 machine. We are having the same issue on a Windows 10 machine. My co-workers will be testing this...
View ArticleRe : RNBOsproGetVersion()
Hi Luke,Thanks for sharing the update.It's good to know that the problem with Windows 7 has been resolved after installing parallel drivers. I would like to inform that in Sentinel System drivers...
View ArticleRe : RNBOsproGetVersion()
My collegue already has a 1803 ticket with you on this and will have updated you. The issue resolved to use of manifests in a 8.1+ environment and how this affects the windows getversion api call. I am...
View ArticleRe : RNBOsproGetVersion()
Gaurav - That fix did not work for the Windows 10 machine. The Windows 10 machine has update 1803 on it.As far as the parallel driver not getting installed by default, is there a command line option...
View ArticleRe : RNBOsproGetVersion()
Dear Customer,I would like to share that Gemalto Engineering has released the fixed SuperPro Library for this issue.Please login to Gemalto Customer Support Portal...
View ArticleRe : RNBOsproGetVersion()
Gaurav -- Thank you. I have added the new spromeps.lib and spromeps.h.It appears to me that the new RNBOsproGetVersionEx() function is not working correctly. As a test I completely removed the SuperPro...
View ArticleRe : RNBOsproGetVersion()
Hi Luke,As this would require detailed investigation, please get in touch with us over Customer Support Portal (https://supportportal.gemalto.com/csm/) or send an email to...
View ArticleRe : RNBOsproGetVersion()
Hi,We're also seeing problems with Sentinel Super Pro after installing the Windows 10 1803 update. The API Call RNBOsproFindFirstUnit returns error 12 (SP_DRIVER_NOT_INSTALLED) when called from a Java...
View ArticleRe : RNBOsproGetVersion()
Hi Darryl,Thanks for writing in !Kindly raise a service request with us through Gemalto Customer Support Portal (https://supportportal.gemalto.com/csm/) or send an email to...
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