Sentinel Superpro BSOD Windows 8.1 x64 Embedded
Hi,We are using Sentinel Superpro keys, and when using it with a new PC, the PC always crash.Error says: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (SNTUSB64.SYS)The crash happens when I attach the USB key to...
View ArticleRe : Sentinel Superpro BSOD Windows 8.1 x64 Embedded
Hi Viktor,Hope you are keeping well.You are trying to install older drivers on Windows 8.1 machine. Please install latest Sentinel Protection Installer 7.6.8 from "...
View ArticleSentinel USB Dongle
Hello Guysi found a USB Dongle on which it says "SafeNet Sentinel". If i install it on Windows, the USB Name is "SafeNet USB SuperPro/UltraPro". Is there a way to see which license is on the dongle? I...
View ArticleRe : Sentinel USB Dongle
Hello Dorian, Thanks for the query.There is no way to get the license related information from the SuperPro USB dongle.This can only be confirmed from the vendor from which the specified SuperPro key...
View ArticleRe : Sentinel USB Dongle
Hello Parththank you very much for the answer. Thats what i thought. I'll contact the supplier (iar) of the dongle.Best regardsDorian
View ArticleRe : Sentinel USB Dongle
Hello Dorian,Thanks for the update.Feel free to get back to us for any future concerns.Regards,Parth
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SafeNet USB SuperPro/UltraPro problem on Windows Server 2012 VM
Hi,I've got a customer using EXACT Dental software, part of which is protected by a SafeNet USB SuperPro/UltraPro hardware key. The Hardware key was installed by the software vendor on a workstation,...
View ArticleRe : SafeNet USB SuperPro/UltraPro problem on Windows Server 2012 VM
Hi Mark,Hope you are doing good.Regrading the issue shared by you, please be informed that Sentinel SuperPro/UltraPro is not officially tested and supported over virtual environment (Hyper-v,...
View ArticleRe : SafeNet USB SuperPro/UltraPro problem on Windows Server 2012 VM
Hi Heena,Thank you for replying.I realise the use of hardware keys as software protection is very old-school. To be honest, we were a little surprised to find this method still being employed for...
View ArticleRe : SafeNet USB SuperPro/UltraPro problem on Windows Server 2012 VM
Hi Mark,Have you tried to select the option "Enable Terminal Services" in Safenet SAM ?By default, the dongle communication is disabled if "Terminal Services" are detected on Windows...
View ArticleRe : SafeNet USB SuperPro/UltraPro problem on Windows Server 2012 VM
Hi Oliver,Thank you very much; that's most helpful. I haven't tried that and Terminal Services is indeed installed on the server. I will try selecting the option when I'm next on-site.If that works,...
View ArticleRe : SafeNet USB SuperPro/UltraPro problem on Windows Server 2012 VM
Hi Mark, In relation to the software, for SuperPro the CodeCover provides support for Terminal Clients using the RNBOsproCheckTerminalService API. The function allows you to enable/disable application...
View ArticleRe : SafeNet USB SuperPro/UltraPro problem on Windows Server 2012 VM
Thanks very much Heena.So if I understand correctly what you're saying, the option to enable/disable application execution on terminal clients is available to the developer of the software (the...
View ArticleRe : SafeNet USB SuperPro/UltraPro problem on Windows Server 2012 VM
Hi Mark,Yes, you are correct.Thanks,Heena
View ArticleError from protection key
HelloI am facing the following problem. I have a mac mini running el capitan , i have installed the latest drivers from the website but when i open my software (Dynastrip) i get the following error...
View ArticleRe : Error from protection key
Hello Pentelis, Thanks for raising the concern.From the shared description, we assume that you are using the latest released version of "Sentinel System Drivers" v7.5.4.Please correct if the above...
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SuperPro driver not loading on Windows 10
I have a client trying to run our SuperPro protected software under Windows 10. The Sentinel System Driver (Version 7.5.8.0) installation runs without error. When the client tries to run our software...
View ArticleRe : SuperPro driver not loading on Windows 10
Hi Terry,A support ticket has already been created for the query raised by you. Our Engineer will get back to you over the same at earliest.Please feel free to get back in case of any...
View ArticleRe : SuperPro driver not loading on Windows 10
I too am having this exact problem with a client. Can you open a ticket for me as well?Thanks!
View ArticleRe : SuperPro driver not loading on Windows 10
Hi Brad,Please share your details over our Support ID i.e. technical.support@gemalto.com or crmprod@gemalto.com along with the exact issue.Thanks,Heena
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