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Sentinel Superpro BSOD Windows 8.1 x64 Embedded

October 1, 2016, 2:11 am
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Hi,

We are using Sentinel Superpro keys, and when using it with a new PC, the PC always crash.
Error says: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (SNTUSB64.SYS)
The crash happens when I attach the USB key to any of the USB plugs. If I remove the Sentinel driver the PC works fine, the USB plugs are working with Pen-drives, and mouse.
PC will not start correctly until the key is plugged into the USB.

I tried the Sentinel driver 7.5.7 first, then tried the 7.6.6, the error is the same. Tried with another older key, the PC crashes with that also, and tested both keys in another machine, where both work fine.

Windows 8.1 has the latest updates up to yesterday.

Any help would be appreciated.



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Re : Sentinel Superpro BSOD Windows 8.1 x64 Embedded

October 3, 2016, 6:17 am
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Hi Viktor,

Hope you are keeping well.

You are trying to install older drivers on Windows 8.1 machine. Please install latest Sentinel Protection Installer 7.6.8 from " http://sentinelcustomer.safenet-inc.com/DownloadNotice.aspx?dID=34359738400 " and share your findings. 

Also let me know, are you facing this issue on physical or virtual machine? If VM then did you enable any extra settings in VM?   

If you get same BSOD error then send one email to "support@safenet-inc.com" with kernel level crash dump.

Regards,
Anubhav 
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Sentinel USB Dongle

October 4, 2016, 3:38 am
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Hello Guys

i found a USB Dongle on which it says "SafeNet Sentinel". If i install it on Windows, the USB Name is "SafeNet USB SuperPro/UltraPro".

Is there a way to see which license is on the dongle? I mean, for which Software.

Is these Information on the dongle or only a key?


Best regards

Dorian


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Re : Sentinel USB Dongle

October 4, 2016, 6:49 am
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Hello Dorian,


Thanks for the query.


There is no way to get the license related information from the SuperPro USB dongle.

This can only be confirmed from the vendor from which the specified SuperPro key has been purchased.

Kindly contact your vendor to get detailed information.

with regards,
Parth
Associate Engineer - Client Services SM
Support-line (Global) : +1-410-931-7520
Gemalto Inc

https://sentinel.gemalto.com

http://www.gemalto.com/software-monetization


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Re : Sentinel USB Dongle

October 4, 2016, 9:11 am
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Hello Parth

thank you very much for the answer. Thats what i thought.

I'll contact the supplier (iar) of the dongle.


Best regards

Dorian

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Re : Sentinel USB Dongle

October 5, 2016, 12:33 am
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Hello Dorian,

Thanks for the update.

Feel free to get back to us for any future concerns.

Regards,
Parth


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SafeNet USB SuperPro/UltraPro problem on Windows Server 2012 VM

January 30, 2017, 11:44 am
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Hi,

I've got a customer using EXACT Dental software, part of which is protected by a SafeNet USB SuperPro/UltraPro hardware key. The Hardware key was installed by the software vendor on a workstation, which of course is not ideal, so we would like to move the key to the server instead.

The system consists of a domain with about 10 workstations (Windows 10), a physical Hyper-V server (running Server 2012 R2) and two guest VMs (a DC and a Virtual RD session host server, both running Server 2012 R2). Presently all server and workstation installations of the EXACT Dental software look to the workstation that contains the SafeNet USB SuperPro/UltraPro hardware key for their licensing verification.

Since the server we would like to move the hardware key to is virtual, we have installed a Digi AnywhereUSB/2 device. This device has been installed and tested with various USB devices and the SafeNet USB SuperPro/UltraPro hardware key appears to be recognised by the OS (see screenshots below):

Device Manager:



Hardware IDs:



However, SafeNet SAM does not appear to recognise that the hardware key is attached (all checks are green/successful when running this on the workstation):



Any help/suggestions would be greatly appreciated :)
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Re : SafeNet USB SuperPro/UltraPro problem on Windows Server 2012 VM

January 31, 2017, 2:06 am
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Hi Mark,

Hope you are doing good.

Regrading the issue shared by you, please be informed that Sentinel SuperPro/UltraPro is not officially tested and supported over virtual environment (Hyper-v, etc).

Please feel free to get back to us in case of any query.

Thanks,
Heena
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Re : SafeNet USB SuperPro/UltraPro problem on Windows Server 2012 VM

January 31, 2017, 5:13 am
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Hi Heena,

Thank you for replying.

I realise the use of hardware keys as software protection is very old-school. To be honest, we were a little surprised to find this method still being employed for software intended to be used in modern enterprise environments. Virtualisation is of course increasingly common in enterprise environments now so it seems somewhat unwise to be still be supplying software that uses hardware key protection, particularly if those hardware keys do not support virtualisation.

Do you provide a software alternative or Sentinel SuperPro/UltraPro 'emulator' that could be used with the Exact Dental software perhaps? Or should we be looking at third party hardware key emulation?

We are considering dropping Exact Dental for something that has a licensing model more compatible with modern enterprise environments but we would prefer to stick with Exact if there's a more simple solution.

Thanks again for your assistance.
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Re : SafeNet USB SuperPro/UltraPro problem on Windows Server 2012 VM

February 1, 2017, 2:55 pm
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Hi Mark,

Have you tried to select the option "Enable Terminal Services" in Safenet SAM ?
By default, the dongle communication is disabled if "Terminal Services" are detected on Windows Servers.

Regards,
Olivier

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Re : SafeNet USB SuperPro/UltraPro problem on Windows Server 2012 VM

February 1, 2017, 3:05 pm
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Hi Oliver,

Thank you very much; that's most helpful. I haven't tried that and Terminal Services is indeed installed on the server. I will try selecting the option when I'm next on-site.

If that works, and Safenet SAM indicates successful communication, should the hardware key be detected by the software or will it be necessary to enable terminal services for that too somehow?

Thanks again.
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Re : SafeNet USB SuperPro/UltraPro problem on Windows Server 2012 VM

February 7, 2017, 4:02 am
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Hi Mark,

In relation to the software, for SuperPro the CodeCover provides support for Terminal Clients using the RNBOsproCheckTerminalService API. The function allows you to enable/disable application execution on terminal clients while RNBOsproFindFirstUnit, or RNBOsproFindNextUnit API is executed. An option to allow terminal service is provided in the Toolkit and this selected option is considered during runtime.


Thanks,

Heena


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Re : SafeNet USB SuperPro/UltraPro problem on Windows Server 2012 VM

February 9, 2017, 7:11 am
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Thanks very much Heena.

So if I understand correctly what you're saying, the option to enable/disable application execution on terminal clients is available to the developer of the software (the software in this case being EXACT/Examine Pro) and, therefore, the software vendor should be able to assist from this point if the hardware key is not recognised (assuming it is recognised by Safenet SAM). I that correct?

Many thanks again,

Mark
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Re : SafeNet USB SuperPro/UltraPro problem on Windows Server 2012 VM

February 10, 2017, 3:47 am
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Hi Mark,

Yes, you are correct.

Thanks,
Heena
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Error from protection key

March 11, 2017, 6:14 am
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Hello

I am facing the following problem. I have a mac mini running el capitan , i have installed the latest drivers from the website but when i open my software (Dynastrip) i get the following error message
"Error from protection key! Could not find the protection key. Please check your connection"
I have tested my key and is working ok any idea why this is happening?
Thank you in advance
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Re : Error from protection key

March 14, 2017, 6:13 am
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Hello Pentelis,

Thanks for raising the concern.

From the shared description, we assume that you are using the latest released version of "Sentinel System Drivers" v7.5.4.

Please correct if the above observation is not correct.

Kindly confirm a few details to check the cause behind the issue :

1- Confirm if the key is visible under system information ( available under location /applications/utilities/)
2- Check if the issue pesists on all the ports.
3- Check if the issue persists with any other mac machine or any other version before "El Captain". 

Looking forward for the response.

Best regards,
Parth
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SuperPro driver not loading on Windows 10

June 21, 2017, 10:39 pm
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I have a client trying to run our SuperPro protected software under Windows 10. The Sentinel System Driver (Version 7.5.8.0) installation runs without error. When the client tries to run our software or the Field Exchange Utility they receive an E0003 Key not found error.

In their Device Manager the key shows up correctly under USB Controllers as "Safenet USB SuperPro/UltraPro". The driver properties shows displays this status:

Device status

The driver events tab shows that the device did not start.

Driver events

I had them run the Sentinel Advanced Medic with these results:



The medic log starts with:

**********************************************************************
        SafeNet Inc. :: Sentinel Keys Diagnostic Tool V 1.3
**********************************************************************
Log File Version : 1.3
Start Date : Wed Jun 21 13:04:25 2017
 
End Date : Wed Jun 21 13:04:25 2017
            

KEY MODULE : 1.3 Wed Jun 21 13:04:25 2017


DRIVER FILE : SENTINEL64.SYS Present
File Size is 63568 bytes

Current Driver VERSION : 7.5.0

PARALLEL PORT Not Present or Parallel Drivers Not Installed

DRIVER FILE : SENTINEL64.SYS Present
File Size is 145448 bytes

Current Driver VERSION : 7.5.0

PARALLEL PORT Not Present or Parallel Drivers Not Installed

Sentinel Protection Server :
The specified service does not exist as an installed service.


Sentinel Keys Server :
The specified service does not exist as an installed service.

Any idea why the driver does not appear to be starting properly? 

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Re : SuperPro driver not loading on Windows 10

June 21, 2017, 11:28 pm
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Hi Terry,

A support ticket has already been created for the query raised by you. Our Engineer will get back to you over the same at earliest.

Please feel free to get back in case of any queries.

Thanks,
Heena
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Re : SuperPro driver not loading on Windows 10

June 23, 2017, 2:27 pm
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I too am having this exact problem with a client.  Can you open a ticket for me as well?

Thanks!


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Re : SuperPro driver not loading on Windows 10

June 26, 2017, 11:20 pm
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